Shopping
Yes. Log into your Fejionline account and Purchasing as a logged-in user is hassle-free & quick as well as also provides additional safety and security. You'll have accessibility to a customized purchasing experience and quicker check-out.
Q: “Will I get the same product color display in website?”
We cannot guarantee that the color you receive will exactly match what you see on the website, as computer monitors or mobile displays may present colors differently
Q: “How do I order the product?”
To order a product, log in or create an account, then pick the item you want and click "Add to Cart." When you're done shopping, go to your cart and hit "Check Out Now." Provide your shipping details, review your order, and complete the purchase. Look out for the confirmation, and you're all set!
Q: “How do I know my order has been confirmed?”
We will respond to your WhatsApp order message to confirm the availability of the products, total cost, and estimated delivery timeframe.
Q: “When can i get the shipment details ?”
Once your order item is shipped, you will receive the shipment details to your registered mobile number.
Q: “What would be the delivery charge ?”
Delivery Charge would be vary for every orders according to the location, product weight and the packing. we will inform you of the applicable shipping charge via WhatsApp
Q: “How do I find all my orders details?”
Go to "Your Orders" in your fejionline account to find details for all your orders.
Q: “How do I track shipment of my order?”
Once your order has been shipped, you can track it on the respective logistics website using the shipment details provided by us.
Q: “What are the operating hours for your Feji local stores?”
Our local store working hours
Monday - Saturday
9.00 Am to 9.00 Pm
Payments
Q: “What are the payment methods available in Fejionline purchase?”
We currently accepts Google Pay / Phone Pay & Bank transfer methods.
Q: “How can we get the payment options?”
Once we received the order, we will call or sent an whatsapp message with the product availability,price and the courier charges. Upon your confirmation we will share the payment option (Gpay # or Bank details) for transfering the amount.
Q: “How do we confim that payment has been received?”
Customer must share the transaction details once payment has been made via Googlepay or Bank transfer along with the order ID # via Whatsapp message. We will let you know about the status of the payment received once we check with our accounts department.
Q: “Is Cash on Delivery option available?”
We regret to inform you that currently, we do not offer the Cash on Delivery option. Please be assured that we are actively working on incorporating this feature in the future. We appreciate your understanding and thank you for considering our services.
Cancellation and Returns
Q: “What if I need to cancel or change my order placed via Fejionline?”
Changes to your order can only be made before proceeding to checkout. If you wish to cancel your order, it must be done before making the payment.
Q: “What if I received a damage or different item which is placed via Fejionline?”
Products sold and dispatched by Feji Arts and Crafts are eligible for return within 2 days of delivery in case of defects, damage, or if the received item differs from the one ordered. Before initiating an exchange or replacement, For returns, it is mandatory to include an unboxing video as evidence. Please ensure the item is kept intact, with all original accessories, user manuals, and warranty cards (if provided) in the original packaging when returning the product.
Q: “How will i know about Cancel/Return?”
For more details please refer to the Terms & Conditions.
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