Complaint policy

For Complaints, write to us “thrissurgoldenjewellers@gmail.com”.
Contact – 92077 28935
or visit our nearest showroom.

Complaint categories:
Complaints accepted, such as damaged goods, incorrect items, late deliveries, billing errors, website issues, and customer service concerns.

Complaint process:

• Initial contact: Describe the information.Customers need to provide when filing a complaint, including order number, product details, and a description of the issue.
• Investigation:The company will investigate the complaint, including potential contact with the customer to gather further details.
• Resolution timeframe: We will provide reasonable time frame within which customers can expect a response regarding their complaint.

NB: Disputes and solutions related to this will be considered only within the jurisdiction of the Palakkad District Courts only.