RETURN POLICY
- This buyback policy
is applicable on the jewellery, solitaire diamond or gold coin after 14
days of purchase from www.thrissurgoldenjewellers.com. - Buy back
can be done by returning the product to the registered address of
www.malabargoldanddiamonds.com or by visiting & returning the
product at any of our stores. - The Buyback policy is based on
giving the fair value of jewellery and solitaire diamonds. The benchmark
rate at the store will be applicable.
REFUND POLICY
If the customer wishes to return our product, he/she can do so within 14 days of receiving delivery. We will ensure that the entire amount is refunded to the customer’s account within 10 working days after receiving the product back with us. Below mentioned conditions are applicable for refund.
- If the customers do not like our product, he/ she can send the product back to us within 14days. We will make sure to refund the entire amount back to customer’s account within 10 working days.
- You can find registered address on www.thrissurgoldenjewellers.com and the refund will be applicable only if the product is shipped to the registered address within 14 days of receiving delivery.
- This refund facility is available only through www.thrissurgoldenjewellers.com and not through other stores in India.
- To initiate return, we would send a ‘Return Packaging Kit’ to the customer to pack the product in such packaging and handover the same to courier person. The whole reverse pick up procedure would take at least 7-10 working days. It is also advised to note down the courier airway bill number.
- This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate.
If the customer wishes to exchange any jewellery that is purchased from www.thrissurgoldenjewellers.com they can do so, by returning the same to www.thrissurgoldenjewellers.com.
If exchanged within 14 days of purchase:
100% exchange of invoice value can be availed by the customer, if the product is exchanged within 14 days of purchase. Exchange of Smart Buy (Make to order) orders,
Gold Coins, Customised Jewellery orders and personalised jewellery orders are not allowed. For this exchange policy of after 14 days of purchase is applicable.
If exchanged after 14 days of purchase:
The platinum and gold rate of www.thrissurgoldenjewellers.com or of the Respective store is applicable at the time of exchange will be considered as the benchmark rate.
Shipping of the order from www.thrissurgoldenjewellers.com is very safe, secure and hassle free. All our products are insured during the in transit by insurance compnay
Every package of product (Jewellery / Gold Coin) purchased from www.thrissurgoldenjewellers.com will reach to your doorstep in a durable condition and in a tamper-proof packing.
We will dispatch through secure courier partners depending upon their serviceability in the shipping address.
Shipping Charges:
Shipping is FREE OF COST across all over India.