CANCELLATION POLICY
In case of any discrepancy we have the right cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information of the customer for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.
Once you place the order, it can be cancelled from your end before the product is dispatched. On receiving the cancellation request for ready for shipping product, we make sure to refund the amount through the same mode of payment within 10 working days. In case of cancellation pre-dispatch cancellation fees of 2% will be levied and balance 98% will be refunded back to the account. Gold coin order cancellation is not allowed under any circumstance.
We don’t accept cancellation for Smart Buy (make to order) or customised jewellery products. In case customer wants the money back or wants to exchange it with other product(s), making charges and stone charges of the ordered product will be deducted from the payment and balance will be refunded back to customer account within 10 working days or will be adjusted against the exchanged product(s).
If in case the amount is deducted from customers account and the transaction has failed, the same will be refunded back to your account within 72 hours.
RETURN POLICY
- This buyback policy is applicable on the jewellery, solitaire diamond or gold coin after 14 days of purchase from www.thrissurgoldenjewellers.com.
- Buy back can be done by returning the product to the registered address of www.malabargoldanddiamonds.com or by visiting & returning the product at any of our stores.
- The Buyback policy is based on giving the fair value of jewellery and solitaire diamonds. The benchmark rate at the store will be applicable.
REFUND POLICY
If the customer wishes to return our product, he/she can do so within 14 days of receiving delivery. We will ensure that the entire amount is refunded to the customer’s account within 10 working days after receiving the product back with us. Below mentioned conditions are applicable for refund.
- If the customers do not like our product, he/ she can send the product back to us within 14days. We will make sure to refund the entire amount back to customer’s account within 10 working days.
- You can find registered address on www.thrissurgoldenjewellers.com and the refund will be applicable only if the product is shipped to the registered address within 14 days of receiving delivery.
- This refund facility is available only through www.thrissurgoldenjewellers.com and not through other stores in India.
- To initiate return, we would send a ‘Return Packaging Kit’ to the customer to pack the product in such packaging and handover the same to courier person. The whole reverse pick up procedure would take at least 7-10 working days. It is also advised to note down the courier airway bill number.
- This refund is subject to quality confirmation by our skilled quality assurance team and on verification that the packaging of the same is complete with all the documents like insurance certificate, original invoice and product certificate.
If the customer wishes to exchange any jewellery that is purchased from www.thrissurgoldenjewellers.com they can do so, by returning the same to www.thrissurgoldenjewellers.com.
If exchanged within 14 days of purchase:
100% exchange of invoice value can be availed by the customer, if the product is exchanged within 14 days of purchase. Exchange of Smart Buy (Make to order) orders,
Gold Coins, Customised Jewellery orders and personalised jewellery orders are not allowed. For this exchange policy of after 14 days of purchase is applicable.
If exchanged after 14 days of purchase:
The platinum and gold rate of www.thrissurgoldenjewellers.com or of the Respective store is applicable at the time of exchange will be considered as the benchmark rate.
Shipping of the order from www.thrissurgoldenjewellers.com is very safe, secure and hassle free. All our products are insured during the in transit by insurance compnay
Every package of product (Jewellery / Gold Coin) purchased from www.thrissurgoldenjewellers.com will reach to your doorstep in a durable condition and in a tamper-proof packing.
We will dispatch through secure courier partners depending upon their serviceability in the shipping address.
Shipping Charges:
Shipping is FREE OF COST across all over India.